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Target Operating Model Strategy and Innovation: Retail Banking

The retail banking industry has to deal with huge challenges such as sharp increase inflation, higher rates and lower growth due to macroeconomic and geopolitical events.

At the same time, retail banking customers are expressing higher demands. They are, more specifically, demanding a better cross-channel and services experience. To meet their customer requirements, the banks need to go beyond product and services innovation and create an exceptional channels and customer experience which can be monitored via artificial intelligence.

But, could your operating model maturity be standing in the way?

Every business not only needs to identify the maturity of their capabilities that may enable them to operate from their strengths, but this should also be part of their current blueprint, a model they may need to build and always use to leverage their future strategies against.

It is important that organisations assess their capabilities based on the strategy they intend to pursue, and a TOM’s maturity model may need to be developed as a result.

A robust target operating model (TOM) or blueprint is one of the fundamental tools that underpin a successful transformation programme. The TOM provides the architect’s sketch and the detailed design of the future business for all stakeholders to view. It articulates how the business is organised, what processes and new capabilities are required and how technology is aligned to the business.

The TOM is crucial to gaining real agreement at the top team level to the future destination (target strategy).

The TOM is also an execution method. Performing a strategic review, analysis and planning does not mean that businesses have a winning strategy: the success lies in the execution of a strategy, i.e. the TOM.

Innovative strategies include creation of economy of scale, centralisation, niche creation and differentiation strategies, uniqueness, growth and revenue generation, and cost reduction strategies.

How Can We Help

Drawing on ecosysBiz’s experience, organisations must innovate their operating models to achieve growth and generate more revenue.

Organisations can only transform by defining a target operating model (TOM) for fast growth and innovation. The TOM could also even reap substantial cost savings or cost reduction benefits by embedding the right strategies.

A conventional operating model design won’t help organisations to adapt to volatile or uncertainty markets, or successfully execute their strategies or achieving growth. For instance, silo-ed strategies, processes, technology, and data result in isolated, disconnected and dysfunctional functions which makes it impossible to attract or retain clients.

ecosysBiz emerged as a result of extensive work carried out by an experienced consulting team who have been successfully pioneering “out-of-the-box” solutions within well-recognised organisations worldwide for decades. Our aim is to help organisations navigate disruption, embrace innovation and transformation to manage regulatory change and integrate business and technology to transform performance and achieve long-term growth.

Our approach is disruptive, unique and cost-effective. We pride ourselves for our precision of execution and benefits realisation.

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